# February 2026 Releases

> Nova-powered translations, Ordergroove integration, AI resolution analytics, link previews, and subscription management improvements arrive.

Source: https://help.kustomer.com/en_us/february-2026-releases-SJ4XfxxwWg

Last updated: 2026-06-01T23:25:57.900Z

Nova-powered translations, Ordergroove integration, AI resolution analytics, link previews, and subscription management improvements arrive.

We’re continually working to improve our platform for you. This page highlights new features and improvements on the Kustomer platform, all in one place. Check here regularly to stay up-to-date with the latest changes.

### Two-way Translations Now Use Nova Models (Feb 3)

Two-way translations now use AWS' Nova models for translating outbound messages sent by reps to customers. Reps continue to use the same mechanism as they do today to translate their replies before sending them to customers but can expect this upgrade to capture dialects better.

This is available for all reps with access to two-way translations as part of AI for Reps.

### The Ordergroove App is Now Available (Feb 3)

Ordergroove is a subscription management service. With the new Ordergroove app, agents can take action on customer subscriptions directly from the timeline. They can perform common actions like cancelling and pausing subscriptions, or sending orders early, without ever leaving the Kustomer platform.

This is available for all customers to install, but requires an active Ordergroove account to complete the installation. 

### AIC Resolution Rate Analysis is Now Available (Feb 10)

Resolution Rate Analysis is now available in the AI Agents for Customers report. AI Resolution Rate is an industry-standard indicator of AI automation coverage that measures which AI agent teams are effectively taking on CX work, freeing up human agents to handle more complex aspects of service. 

This is available for all customers, with observable benefits being limited to customers that use AI Agents for Customers. 

### Link Unfurling is Now Available (Feb 18)

Links will now unfurl in chat web, Android, iOS, and on the agent-facing timeline, generating a preview of a URL that users can see prior to clicking. Kustomer will look for metadata on links to display the rich preview in chat, including parsing specific tags (i.e. kustomer tags, twitter tags, and og tags) on the page.

Note that updating to the latest versions of our mobile SDKs is required to take advantage of this feature in Android and iOS.