Feature articles on your knowledge base home page

Last Update: Oct 2024 • Est. Read Time: 2 MIN
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You can draw attention to important articles and make it easier for your customers to find answers to common questions by adding them to the Featured Articles section of your knowledge base's home page. Highlighting articles that are commonly referenced by your customers can help them more quickly find the information they're searching for and encourage them to self serve and solve their own request.

Who can access this feature?
User typesContent adminstrators can access the Knowledge base page.


In this article

Add an article to the Featured Articles section

You can promote articles on the Featured Articles section of your knowledge base home page.

Note: An article must be added to a brand in the Manage Brands and Categories section first.

  1. Go to Settings> Knowledge Base > Articles.
  2. Select the article you want to add to your home page.
  3. Select Feature this article and turn on brands for the home page(s) you want to display it on.

Your published article is now shown on your home page.

Featured articles are also displayed in your chat widget if you selected one of the formats that includes the knowledge base.

Manage your featured articles

You can view a list of your featured articles by selecting the Featured Articles tab on the Articles page and then selecting the brand you want to view. Here, you can organize the order that the articles will appear by dragging and dropping them to a new location on the list.

Turn off the Featured Articles section

By default, the Featured Articles section is visible on your knowledge base theme. You can turn this section off at any time.

To turn off the Featured Articles section:

  1. Go to Settings> Knowledge Base > Themes.
  2. Select your theme under the My Themes tab.
  3. Turn off the toggle for Featured Articles.
  4. Select Save.