# Export data with Export Buddy

> Download Export Buddy from the Kustomer App Directory to export user and team data along with snippets, shortcuts, and more.

Source: https://help.kustomer.com/en_us/export-data-from-kustomer-SJ5yILO4j

Last updated: 2026-06-22T13:30:08.060Z

Exporting Kustomer data to CSV is easy with the Export Buddy app. Download it from the Kustomer App Directory to export user and team data along with snippets, shortcuts, conversation tags, and knowledge base articles. 

**Who can access this feature?**

**User types**

Admins can install this app.

  

### In this article

*   [Install the Export Buddy app](#install)
*   [Export data](#export)
*   [Included attributes](#attributes)
*   [Understanding Export Buddy column headers](#understand)

### Install the Export Buddy app

Get started by going to **Apps ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/bc64be436a91349c5f72d6399742f6fb.png) ,** searching for **Export Buddy** in the App Directory, and then selecting **Install.**

### Export data

After the 1-click install, you can now use Export Buddy to output Kustomer data to a CSV file.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/193ea7718de522f8e415a9660e477c9a.png)

**To export data with Export Buddy:**

1.  Go to **Apps ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/bb3c71afb40731d2880b2b07ed954bd8.png)** and select **Export Buddy.**
2.  Select the data you would like to export.
3.  Select **Export**.
4.  The export may take a few minutes to process. When it's complete, select **Download file** to save the CSV.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/16587ea8abf577be3b216a2b0dff5863.png)

If you selected user, team, snippets, shortcuts, or conversation tags, the CSV will include associated attributes listed as columns.

If you selected knowledge base articles, your file will be downloaded as a compressed ZIP document. Unzip the file to access your article data. 

**Note:** Knowledge base article exports can take a longer time to generate. Please do not close the active tab while the export is processing.

### Included attributes

This section lists the attributes included for each type of export.

**Users**

*   id
*   name
*   displayName
*   userType
*   email
*   isEmailValid
*   roleGroups
*   createdAt
*   modifiedAt
*   modifiedBy
*   deletedAt
*   accountStatus
*   lastLoginDate
*   teams

**Teams**

*   id
*   name
*   displayName
*   createdAt
*   modifiedAt
*   modifiedBy
*   queues

**Snippets**

*   id
*   name
*   description
*   source
*   app
*   category
*   key
*   createdAt
*   updatedAt
*   Translations for available languages

****Note:**** Export Buddy's CSV export includes snippets that have been deleted in the Kustomer UI. Deleted snippets are soft-deleted on the backend and still returned in export results. To export only active snippets, use the [Get Snippets API](https://developer.kustomer.com/kustomer-api-docs/reference/getsnippets) and filter out records where the deletedAt attribute exists.

**Shortcuts**

*   id
*   name
*   draftText
*   createdAt
*   modifiedAt
*   updatedAt
*   isPrivate
*   deleted
*   rev
*   category
*   conversationTags
*   conversationTagsOperation
*   conversationFields

**Conversation Tags**

*   id
*   name
*   color
*   createdAt
*   modifiedAt
*   updatedAt
*   deleted

**Knowledge Base Articles**

*   id
*   title
*   hash
*   versionId
*   lang
*   knowledgeBase
*   categories
*   tags
*   versionTitle
*   slug
*   status
*   scope
*   version
*   htmlBody
*   createdAt
*   updatedAt
*   publishedAt

### Understanding Export Buddy column headers

When exporting data using Export Buddy, the file contains several columns with technical headers. Below are explanations for some commonly asked ones

**Knowledge base export:**

*   **deleted**  
    Indicates if the record is deactivated. If this value is set, the item has been deactivated (i.e., no longer live in the system).  
      
    
*   **rev**  
    An internal value used to track changes.   
      
    
*   **updatedAt vs modifiedAt**
    
    *   **updatedAt** includes both the creation time and any modifications.
    *   **modifiedAt** is only set if the record was changed after creation.
    
    For example, if an article was never edited after being created, `updatedAt` will equal `createdAt`, and `modifiedAt` will be empty.

**Shortcuts export:**

*   **conversation tags operation**  
    Describes how tags are applied to a conversation when using shortcuts.  
    If the value is `append`, the tags listed in the `conversation tags` column will be added to the conversation.

#### **Understand knowledge base article export columns**

When you export knowledge base articles using Export Buddy, the file downloads as a compressed ZIP document. After you extract the ZIP, the CSV contains the following columns:

**Column**

**Description**

`id`

The unique identifier for the article.

`hash`

A technical tracking value for the article version.

`versionId`

Identifies the specific version of the article.

`rev`

An internal value that tracks the number of changes made to the article.

`htmlBody`

The article content in HTML format. This column may contain long strings of formatting code.

`deleted`

Indicates whether the article is deactivated. If this value is set, the article is no longer live.

`updatedAt`

The timestamp for when the article was created or last modified.

`modifiedAt`

The timestamp for when the article was changed after its initial creation. This value is empty if the article has never been edited.

****Note:**** Some columns contain long alphanumeric strings. These are system-generated identifiers and metadata used internally by Kustomer. They are expected in the export and do not indicate data corruption.