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Export data with Export Buddy

Last Update: Sep 2024 Est. Read Time:
To check plan availability, see the pricing page.

Exporting Kustomer data to CSV is easy with the Export Buddy app. Download it from the Kustomer App Directory to export user and team data along with snippets, shortcuts, conversation tags, and knowledge base articles. 

Who can access this feature?
User typesAdmins can ainstall this app.


In this article

Install the Export Buddy app

Get started by installing Export Buddy from the Kustomer App Directory. 

  1. Go to Apps  and select Explore Directory.
  2. Search for Export Buddy in the App Directory, and then select Install.

Export data

After the 1-click install, you can now use Export Buddy to output Kustomer data to a CSV file.

To export data with Export Buddy:

  1. Go to Apps and select Export Buddy.
  2. Select the data you would like to export.
  3. Select Export.
  4. The export may take a few minutes to process. When it's complete, select Download file to save the CSV.

If you selected user, team, snippets, shortcuts, or conversation tags, the CSV will include associated attributes listed as columns.

If you selected knowledge base articles, your file will be downloaded as a compressed ZIP document. Unzip the file to access your article data. 

Note: Knowledge base article exports can take a longer time to generate. Please do not close the active tab while the export is processing.

Included attributes

This section lists the attributes included for each type of export.

Users

  • id
  • name
  • displayName
  • userType
  • email
  • isEmailValid
  • roleGroups
  • createdAt
  • modifiedAt
  • modifiedBy
  • deletedAt
  • accountStatus
  • lastLoginDate
  • teams

Teams

  • id
  • name
  • displayName
  • createdAt
  • modifiedAt
  • modifiedBy
  • queues

Snippets

  • id
  • name
  • description
  • source
  • app
  • category
  • key
  • createdAt
  • updatedAt
  • Translations for available languages

Shortcuts

  • id
  • name
  • draftText
  • createdAt
  • modifiedAt
  • updatedAt
  • isPrivate
  • deleted
  • rev
  • category
  • conversationTags
  • conversationTagsOperation
  • conversationFields

Conversation Tags

  • id
  • name
  • color
  • createdAt
  • modifiedAt
  • updatedAt
  • deleted

Knowledge Base Articles

  • id
  • title
  • hash
  • versionId
  • lang
  • knowledgeBase
  • categories
  • tags
  • versionTitle
  • slug
  • status
  • scope
  • version
  • htmlBody
  • createdAt
  • updatedAt
  • publishedAt