# December 2025 Releases > Guru knowledge integration powers AI Agents, while Code Procedures introduce executable workflows for more precise automation and logic. Source: https://help.kustomer.com/en_us/december-2025-releases-B1KsnbLGbg Last updated: 2026-06-01T23:26:28.653Z Guru knowledge integration powers AI Agents, while Code Procedures introduce executable workflows for more precise automation and logic. We’re continually working to improve our platform for you. This page highlights new features and improvements on the Kustomer platform, all in one place. Check here regularly to stay up-to-date with the latest changes. ### Use Guru as a Knowledge Source for AI Agents (Dec 18) We are thrilled to announce that the **Guru integration for AI Agents** is now available. You can now connect Guru directly to Kustomer, allowing your AI Agents to resolve inquiries using the trusted knowledge you already have. **Key Benefits:** * **Unlock Your Knowledge:** Instantly give Agents access to the detailed information stored in your Guru cards to handle complex customer questions. * **Single Source of Truth:** No need to duplicate or migrate content. Agents simply pull from the same verified source your team uses every day. * **Trusted Accuracy:** By anchoring AI responses to your curated Guru knowledge base, you ensure every answer is safe, consistent, and accurate. Learn more [here](https://kustomer.kustomer.help/en_us/integrating-with-guru-BJvDeXkQWe). ### Code Procedures Tool (Dec 18) We've introduced a new type of tool called Code Procedures. With Code Procedures, your Agents can now execute code directly within their workflows, bridging the gap between generative AI and deterministic logic. **Why use Code Procedures?** * **Precision:** Ensure your Agents follow exact business logic for tasks like calculations and data validation—with zero risk of error. * **Speed:** Deliver instant resolutions for complex queries, significantly reducing wait times for your customers. * **Control:** Handle advanced workflows that require specific formatting or multi-step logic effortlessly. Learn more [here](https://help.kustomer.com/en_us/create-fast-reliable-ai-agents-with-code-procedures-H1PwfyZQbx). ### Reporting Assistant in Custom Reports (Dec 18) We've introduced a new Reporting Assistant in our Custom reports, bringing powerful on-demand data analysis capabilities in natural language to traditional dashboards.  Here's how you can unlock deep data discovery in your Custom reports:  * Ask Reporting Assistant questions about your report in natural language to gain insights across all of your charts. You can select a template from the "Prompts" menu for inspiration. * At the top right of any chart in your custom report, click the more menu (⋮), followed by **Analyze**. Reporting Assistant will begin to deep-dive into this specific chart. Learn more [here](https://kustomer.kustomer.help/en_us/custom-reports-HkewhVHIW).  ### Context-Aware Evaluations (Dec 17) We are excited to announce that **Context-Aware Evals** are now Generally Available! You can now evaluate your AI Agents using relevant **Conversation History**, ensuring your tests reflect the nuance of real, multi-turn customer interactions. **Key Highlights** * **Automatic Context:** Creating a test case now captures the entire message history, ensuring the AI has the background data to understand references like "that order." * **Real-World Simulation:** Move beyond isolated queries and test how well your Agent handles natural, flowing conversations. * **Precision Assertions:** Define expected responses and tool calls based on the full historical context, not just the final prompt. * **Deploy with Confidence:** Eliminate testing blind spots and stress-test your configurations against complex scenarios before going live. Learn more [here](https://kustomer.kustomer.help/en_us/run-an-evaluation-on-your-ai-agent-team-rJV8JzQnxg). ### Next Generation of AI for Reps (Dec 15) We have rebuilt the experience from the ground up to be faster, smarter, and significantly more actionable. **Faster, More Intuitive Assistance** \- The AI copilot is now powered by advanced models that think ahead. * **Instant Responses:** We’ve reduced latency by over **40%**, streaming answers instantly so agents can work without interruption. * **Proactive Suggestions:** Instead of just answering commands, the AI now proactively proposes next steps and offers multiple suggestions at once to move conversations forward. **Actionable, Scannable Summaries -** We have upgraded summaries from dense text into clear, strategic snapshots. * **Structured Insights:** New **bulleted layouts** allow agents to digest complex customer and conversation histories in seconds. * **"Action Required" Flags:** The AI now automatically identifies and flags pending tasks—like snoozed conversations or scheduled fixes—ensuring nothing is missed. * **Embedded References:** Summaries now include **clickable citations**, allowing agents to jump directly to the relevant conversation or ticket mentioned in the summary. ### **WhatsApp Usage (Dec 10)** The Manage Subscription page in Settings now shows usage for WhatsApp Business Accounts along with the cost associated with your message volume. This update was necessitated by Meta's change to WhatsApp pricing when they moved from charging per conversation to per message. Some key improvements include: * See monthly message volumes per connected WhatsApp Business Account * View your current monthly costs (updated daily) * Track usage of a prepaid committment to WhatsApp usage See more in our [Understand WhatsApp Billing](https://kustomer.kustomer.help/en_us/whatsapp-billing-S1fLUj1Zo) article ### **New Custom Report Builder (Dec 9)** We've refreshed our Custom report builder experience, making it much easier to create tailored charts that answer the most important questions about your business. Some key improvements include: * Business value descriptions of all datasets and metrics * More intuitive aggregation and segmentation controls * Dynamic chart previews * Drag & drop chart templates