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Deactivate apps from the Kustomer App Directory

Last Update: Oct 2024 • Est. Read Time: 2 MIN
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Any app installed from the Kustomer App Directory can be deactivated to temporarily remove it from view, and to turn off any features created by the app.

When you deactivate an app, Kustomer will continue to display relevant app-created data for your reference and retain existing app settings. This allows you to reactivate an app with the same settings at any time in the future.

Who can access this feature?
User typesAdmins can access the App Directory.


In this article

Why would I deactivate apps?

There are a variety of common situations where your organization might decide to temporarily (or indefinitely) deactivate an app:

  • You've decided you no longer need the app. You want to remove it from view, and prevent the app from making any further changes to Kustomer.
  • You've switched providers for an external service so you won't be using an old app integration anymore. However, you still want to draw on historical data to compare and track performance in your reports.
  • You're updating an app configuration, and want to temporarily pause functionality until the new configuration is complete.
  • You're troubleshooting an issue and want to clear an app's cache and restart it, without losing related data.
  • You're trying out a new app to test its functionality, but you're not ready to release the app for wider team use.

Deactivate an app

Deactivate an app to remove the app from view and to turn off its functionality.

To deactivate an installed app:

  1. In Kustomer, go to Apps in the navigation bar and select Installed Apps.
  2. Select an app to view its details page.
  3. Use the App Active toggle to switch the status to off.
  4. In the popup that appears, confirm the app deactivation.

Once you deactivate an app, Kustomer removes the app from view and turns off its functionality, along with any features related to that app. Kustomer will also remove the following app-created features from view:

  • Widgets
  • Workflows
  • Outbound Webhooks
  • KViews (Klass Views).

The Deactivated Apps category under Installed Apps in the Kustomer App Directory will list all inactive apps that were previously installed. Use this section to view details or reactivate any app.

Notes:

  • Custom workflows can still reference app-created features after you deactivate an app.
  • Kustomer continues to display data from app-created Klass Views (KViews) for deactivated apps if the KView is set to appear in the following locations: Timeline Layout or Insights Panel Details.
  • You may need to force reload Kustomer in your browser to apply some app deactivation changes. To force reload the page in Google Chrome, you can use either Shift + Reload this page (⟳) or ⇧⌘R on macOS, and you can use either Ctrl + Reload this page (⟳) or Ctrl + F5 on Windows.

Reactivate an app

You can reactivate an app at any time to restore its functionality. Any app that has its own Settings page will be reactivated with the last settings that were used previously.

To reactivate a previously-installed app:

  1. In Kustomer, go to Apps in the navigation bar.
  2. Select Installed Apps > Deactivated Apps.
  3. Select the desired app.
  4. Use the App Active toggle to switch the status to on.

Once you reactivate an app, Kustomer immediately restores functionality for the app, along with its settings page in the Apps sidebar for apps that have a dedicated management page.