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Customer attributes
Last Update: Oct 2024 • Est. Read Time: 2 MINTo check plan availability, see the pricing page.
The reference table below lists the display names, system names, data type, and descriptions for the Customer standard Klass attributes available in the Kustomer platform.
You can use the system names for these standard attributes to customize shortcuts, email templates, and other Kustomer features that require the system name for attributes. Additionally, you can use the display name when building a Kustomer custom report in the second step of the chart editor.
| Display name | System name | Data type | Description |
| Address | locations.address | String | Primary full address information of this customer. |
| Address Line 2 | locations.address2 | String | Secondary full address information of this customer. |
| Birthday | birthdayAt | Date | Date of the birthday of this customer. |
| City | locations.cityName | String | City name of the primary address for this customer. |
| Conversation Done Count | conversationCounts.done | Number | Total count of all conversations in the "Done" status for this customer. |
| Conversation Open Count | conversationCounts.open | Number | Total count of all conversations in the "Open" status for this customer. |
| Conversation Snoozed Count | conversationCounts.snoozed | Number | Total count of all conversations in the "Snoozed" status for this customer. |
| Conversations Count | conversationCounts.all | Number | Total count of all conversation for this customer. |
| Country | locations.countryName | String | Country name of the primary address for this customer. |
| Created By | createdBy | String | Name of the user that created this customer. |
| Current Viewers | currentViewers | Array | Name(s) of the associated users currently viewing this customer. |
| Default Language | defaultLang | String | Default language of this customer. |
| Deleted | deleted | Boolean | Boolean value of whether a customer has been deleted. |
| Deleted By | deletedBy | String | Name of the user that deleted this customer. |
| emails.email | String | Email address(es) of this customer. | |
| External ID | externalIds | String | Array of ID's of this customer in an external application, if applicable. |
| Gender | gender | String | Gender associated with this customer. |
| Imported | imported | Boolean | Was this customer imported from an external system. |
| Last Satisfaction Rating | lastSatisfaction.rating | Number | Last satisfaction rating this customer gave on a conversation. |
| Locale | locale | String | Location derived, default languages associated with this customer. |
| Locations | locations | Array | Array of locations associated with this customer. |
| Modified By | modifiedBy | String | Name of the user that modified this customer. |
| Name | name | String | Name of this customer. |
| Phones | phones.phone | Number | Phone number of this customer. |
| Recent Location City | recentLocation.location.cityName | String | City name of the primary address for this customer's recent location. |
| Recent Location Country | recentLocation.location.countryName | String | Country name of the primary address for this customer's recent location. |
| Recent Location Region | recentLocation.location.regionCode | String | Region name of the primary address for this customer's recent location. |
| Shared emails | sharedEmails.email | Array | Email address(es) shared with one or more customer. |
| Shared External IDs | sharedExternalIds | Array | External ID(s) shared with one or more customer. |
| Shared Phones | sharedPhones.phone | Array | Phone number(s) shared with one or more customer. |
| Shared Socials | sharedSocials.username | Array | Array of social media handles shared with one or more customer. |
| Socials | socials.username | Array | Array of the social media handles for this customer. |
| State | locations.regionName | String | State name of the primary address for this customer. |
| Status | status | String | Count and status of the conversations this customer currently has associated with them. (3 Open, 5 Snoozed, 1 closed) |
| Time Zone | locations.timeZone | String | Timezone associated with this customer. |
| URL | urls.url | String | Website of this customer. |
| Username | username | String | External username this customer uses for an organization. |
| Verified | verified | Boolean | Has this customer been verified. |
| Whatsapps | whatsapps | Array | Array of this customer's WhatsApp numbers. |
| Zip Code | locations.zipCode | Number | Zip code of the primary address of this customer. |