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Conversation standard date attributes
Last Update: Nov 2024 Est. Read Time:To check plan availability, see the pricing page.
The reference table below lists both the display names and system names for Conversation standard Klass date attributes available in the Kustomer platform.
You can use the system names for these standard attributes to customize shortcuts, email templates, and other Kustomer features that require the system name for attributes. Additionally, you can use the display name when building a Kustomer custom report in the second step of the chart editor.
This table shows the standard date attributes for the Conversation object.
| Display name | System name | Description |
| Conversation First Message In Sent | firstMessageIn.sentAt | The date and time the first message was sent into the conversation. |
| Conversation Satisfaction Created | satisfactionLevel.createdAt | The date and time the conversation satisfaction was created. |
| SLA Matched At | sla.matchedAt | The date and time an SLA was first matched to the conversation. |
| First Breach At | sla.summary.firstBreachAt | The date and time an SLA first breached on the conversation. |
| Satisfied At | sla.satisfiedAt | The date and time an SLA was satisfied. |
| First Response SLA Breach At | sla.firstResponse.breachAt | The date and time the first response SLA was breached. |
| First Response SLA Satisfied At | sla.firstResponse.satisfiedAt | The date and time the first response SLA was satisfied. |
| Longest Unresponded Message SLA Breach At | sla.longestUnrespondedMessage.breachAt | The date and time the longest unresponded message SLA was breached. |
| Longest Unresponded Message SLA Satisfied At | sla.longestUnrespondedMessage.satisfiedAt | The date and time the longest unresponded message SLA was satisfied. |
| Total Convo Open Time SLA Breach At | sla.totalConversationOpenTime.breachAt | The date and time the total convo open time SLA was breached. |
| Total Convo Open Time SLA Satisfied At | sla.totalConversationOpenTime.satisfiedAt | The date and time the total convo open time SLA was satisfied. |
| Total Customer Wait Time SLA Breach At | sla.totalCustomerWaitTime.breachAt | The date and time the total customer wait time SLA was breached. |
| Total Customer Wait Time SLA Satisfied At | sla.totalCustomerWaitTime.satisfiedAt | The date and time the total customer wait time SLA was satisfied. |