Manage multiple brands

Learn how to create and manage multiple brands in Kustomer for Kustomer Chat and Knowledge Base.
  • Create and manage multiple brands

    With multi-brand features, you can create and manage multiple brands in Kustomer. These features allow you to customize the style, content, and customer experience for each brand under your Kustomer organization.Learn how to customize your default brand, create new brands, and access multi-brand features.Who can access this feature?User typesAdmins can access the Brands page.In this articleBrand limitsCustomize your default brandCreate a new brandFind your brand IDManage multi-brand featuresBrand limitsYou can support multiple brands under your Kustomer organization with Business or higher plans. The plan limits are:PlanLimit (including the default brand)Professional (legacy plan)1Business (legacy plan)5Enterprise25Ultimate300Customize your default brandEach Kustomer organization comes with a default brand. You can configure the default brand to match the style and content needs for your organization.To customize your default brand:Go to Settings > Administration > Brands.Select Edit for the default brand to open the Edit Brand page.On the Edit Brand page, you can configure the Brand Name and Brand Logo. You can also configure the knowledge base for your default brand. To learn how to configure the knowledge base for your default brand, see Configure the knowledge base for a brand.Select Save to save any changes to your default brand.Note: While you can customize the default brand name, logo, and knowledge base, you cannot reassign the default brand status to other brands.Create a new brandYou can create additional brands for your organization.To create and customize a new brand:Go to Settings> Administration > Brands. On the Brands page, select Add Brand.Enter the name for the new brand and select Create. This generates an Edit Brand page for your new brand.On the Edit Brand page, you can change the Brand Name and upload a Brand Logo. Select Save to save any changes to your new brand.Note: Once you create a brand, you cannot delete it yourself. To delete a brand, contact support@kustomer.com.You can also create and customize a separate knowledge base for your new brand. Once you create a knowledge base for your new brand, you can configure it from the Edit Brand page. Kustomer displays the brand logo as an icon next to each knowledge base article on the Article Management page.You can also customize unique chat settings for your new brand.Chat settings are turned on by default for each brand. You can configure the chat settings from the Edit Brand page.Tip: Set distinct logos for different brands to ensure that your team can easily distinguish between them.Find your brand IDThe Brands page displays the name and brand id for each brand under your organization.You can use the brand id to customize Chat SDK settings for each brand.Select the copy icon  next to the brand id to copy and paste the id.Manage multi-brand featuresKustomer allows your organization to configure and manage multi-brand features to provide distinct customer experiences for each brand. Learn more about multi-brand features in the following articles:Multi-brand Knowledge BaseMulti-brand Chat
  • Multi-brand knowledge base

    You can create and manage an individual knowledge base for each brand under your Kustomer organization. Customize the knowledge base articles, categories, configuration, forms, and themes to create a distinct customer experience for each brand.You can also publish shared content and articles across your brands to streamline content and knowledge base management.Learn how to create and configure a knowledge base for a new brand and how to customize your multi-brand knowledge base.To learn more about creating new brands under your organization, see Create and manage multiple brands in Kustomer.Who can access this feature?User typesContent administrators can access knowledge base settings. Admins can create additional brands.In this article:Configure the knowledge base for a brandCustomize multi-brand knowledge base settingsConfigure the knowledge base for a brandKustomer supports multi-brand features for the knowledge base. When you create a new brand in Kustomer, you can create and configure the knowledge base for that brand.To configure the knowledge base for a brand:Go to Settings  > Administration > Brands.Select Edit for the new brand to open the Edit Brand page.On the Edit Brand page, select Create KB to configure the subdomain for the knowledge base.Enter a unique name for the knowledge base subdomain to be used as the address of the knowledge base. Use alphanumeric characters and hyphens only. The maximum limit is 63 characters.Select Create KB to save the knowledge base subdomain and create the knowledge base for the brand.After you create a knowledge base for a brand, you can configure the knowledge base from the Edit Brand page. You can select each option to customize the knowledge base further.Customize multi-brand knowledge base settingsLearn how to customize your multi-brand knowledge base further with the following:Create knowledge base articlesOrganize your knowledge base with categoriesCustomize your knowledge base theme
  • Multi-brand chat

    Provide a unique chat support experience for each brand under your Kustomer organization. Create, customize, and manage the style, chat support experience, and chat widget design for each brand directly in Kustomer without additional custom code from your developers. You can also assign a default conversational assistant for each brand. Learn how to create and configure chat for a new brand and how to customize your multi-brand chat support experience.To learn more about creating new brands under your organization, see Create and manage multiple brands in Kustomer.To learn how to find the unique brand id for a brand, see Find your brand ID.Who can access this feature?User typesAdmins can access the Brands page.In this article:Configure chat settings for a brandCustomize multi-brand chat settingsSet Brand IDs in Chat SDKsConfigure chat settings for a brandNote: Kustomer automatically enables chat when you create a new brand. To learn how to add new brands to your organization, see Create a new brand.Kustomer supports multi-brand features for chat. Chat settings are automatically enabled when you create a new brand in Kustomer. You can configure and access your chat settings from the Brand Management page or from the Chat Management page. To configure chat settings from the Brand Management page:Go to Settingsand select Administration > Brands.Select the edit icon for a brand to open the Edit Brand page.On the Edit Brand page, select the chat settings category you would like to configure (Design, Settings, Domains, and Install Chat).You will be redirected to the chat settings on the Chat Management page.You can configure the chat settings from the Chat Management page. You can select each option to customize your chat settings further.To learn more, see Chat Management settings.Customize chat for each brandThe Chat Management page displays each brand and its chat status. From there, you can customize chat settings and turn on chat for each brand.Learn how to customize your multi-brand chat settings further with the following:Chat Management: DesignChat Management: SettingsChat Management: DomainsChat Management: Install ChatSet Brand IDs in Chat SDKsSpecify a brand ID in your Chat SDKs to embed a branded Kustomer chat support experience in your own web site or mobile app.If you include a specific brand ID in your Chat SDK code, Kustomer will filter chat conversations automatically for your customers based on the set brand. This ensures that a customer only sees their chat conversations with one brand even if the customer has interacted with other brands under your Kustomer organization.If you don't include a specific brand ID in your Chat SDK, Kustomer automatically assigns the default brand ID to the SDK. 
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