# August 2025 releases > Multi-brand Copilot support, business-hour-aware AI Agents, smarter writing tools, workflow improvements, content updates, and Voice expansion. Source: https://help.kustomer.com/en_us/august-2025-releases-H1o3DAxOeg Last updated: 2026-06-01T23:27:41.535Z Multi-brand Copilot support, business-hour-aware AI Agents, smarter writing tools, workflow improvements, content updates, and Voice expansion. This page highlights new features and improvements on the Kustomer platform, all in one place. Check here regularly to stay up-to-date with the latest changes. ### 🤖 Multi-brand support for Copilot Copilot now supports brand-specific guidance and knowledge, closing a major feature gap with Agent Assist. You can now [configure Copilot](https://help.kustomer.com/en_us/set-up-copilot-B1p5rYV7ll) to generate smarter, more relevant responses based on brand context, whether they serve one brand or many. **What’s new:** * You can now provide **brand-specific instructions** to Copilot for actions like expanding text, fixing spelling, or drafting replies. * When setting up knowledge sources, you can add content from **multiple brands** to your General Knowledge agent. The AI will automatically reference the appropriate brand content based on the conversation. This feature is available for all organizations with access to **AI Agents for Reps**. ### ✨ AI Agents for Reps Writing Tools moved to the smartbar in the editor (Aug 18) We’ve moved [Copilot Writing Tools](https://help.kustomer.com/use-copilot-SyU13vB1lg#writing) to the smartbar just below the editor, making them faster and easier for reps to access while composing messages. ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/c1c18d90bb60cb72955d104d6f450995.png) If your organization has both Agent Assist and Copilot turned on, these actions now use the Copilot configuration instead of the Agent Assist configuration. This also simplifies setup for organizations upgrading from Agent Assist to AI Agents for Reps. ### ⏰ AI Agent Teams now respect business hours (Aug 14) AI Agent Teams can now be configured to recognize your organization’s business hours, ensuring smoother handoffs and more intentional behavior outside of staffed times. **What’s new:** Admins can choose how the AI Agent should behave when attempting to route a conversation or unassign itself [outside of business hours](https://help.kustomer.com/control-ai-agent-routing-outside-business-hours-SJlrSAwwxx). Available actions include: * Send a **preset message** to the customer (overrides the AI-generated response). * Choose one of the following routing options: * Route the conversation to a **specific queue**. * **Unassign the AI Agent Team** and allow routing to take over. * **Continue with the original routing attempt**, regardless of hours. This helps prevent missed handoffs and ensures your customers receive the right messaging when your team is offline. This is now available to all organizations with access to AI Agents for Customers. ### 📱 New iOS v6.0.0 release (Aug 13) View the [iOS changelog](https://developer.kustomer.com/chat-sdk/changelog/ios) for more information on what's included in this release. ### 📚 Automatic refresh of sitemap-based collections and Zendesk Help Centers (Aug 11) Collections based on [website sitemaps and Zendesk Help Centers](https://help.kustomer.com/add-public-urls-r1IqUxWKJg) are refreshed automatically every day. This process runs during off-peak business hours. It re-parses the sitemap file for each collection, detects any changes, and schedules jobs to ingest the new or updated content into our platform. Note that individual public webpages will still need to be manually refreshed at this time. This is available to all organizations with AI Agent Studio. ### 📞 Customers can now purchase local phone numbers in the Netherlands (Aug 11) Companies doing business in the Netherlands, or nearby, can now [purchase local numbers](https://help.kustomer.com/provision-HJHcQ7bMJg) for inbound and outbound calling. This makes it easier to provide a more familiar, localized experience for their Dutch customers. With this addition, customers can now purchase local phone numbers in 10 countries: * USA * Canada * Mexico * United Kingdom * Spain * France * Germany * Italy * Netherlands * Australia Netherlands local numbers are available to anyone using **Kustomer Voice**. ### 🏷️ AI Agents can now pick from a list of pre-configured tags (Aug 8) AI Agents can now use their reasoning to choose the appropriate tag from a list of pre-configured options, making it easier to automatically classify conversations. Admins can enhance this capability by adding guidance that explains what each tag represents. This context is incorporated into the AI Agent's reasoning and can be provided either when configuring tags in **Settings** or when creating a tool to tag conversations. You can add a description for a tag in the **Tags** settings page, or directly in the tool. The AI Agent will use whichever description is available. If both are present, the description from the tool will take priority. To access this feature, [create a **Klass Data** tool](https://help.kustomer.com/klass-data-B1pI5Vm61g) for the **Conversation** Klass, select **Tags** from the Attributes menu, and then choose **Edit** for each added tag. ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/d8bd0d859b15c5da9f81b8b4aeb5b993.png) This feature is available to all admins with access to AI Agent Studio. ###   ****Copilot now has access to full Customer history by default (Aug 7th)**** The Copilot will now have access to [detailed customer history](https://help.kustomer.com/en_us/set-up-copilot-B1p5rYV7llhttps://help.kustomer.com/en_us/set-up-copilot-B1p5rYV7ll) (conversations and kobjects) by default without any configuration needed from the admin. This allows for a richer out-of-the-box experience when enabling the Copilot for your teams. ### AI Agents for Reps: ✨ Writing Tools moved to the smartbar in the editor We’ve moved Copilot Writing Tools to the smartbar just below the editor, making them faster and easier for reps to access while composing messages. If your organization has both Agent Assist and Copilot turned on, these actions now use the Copilot configuration instead of the Agent Assist configuration. This also simplifies setup for organizations upgrading from Agent Assist to AI Agents for Reps. This is available to all organizations with AI Agents for Reps. ### 🧠 Conditional shortcuts: Now supports `contains` operator (Aug 5) You can now use the `contains` operator in [shortcut conditions](https://help.kustomer.com/use-conditional-text-in-shortcuts-BJu31NAUv) to better support omnichannel use cases. For example, `conversation.channels contains "email"` will match conversations that include email, even if other channels are present, unlike the `=` operator, which only matched email-only conversations. This update gives you more flexibility when tailoring shortcut behavior based on customer identity or context. ### 📊 Modernized Articles table (Aug 5) The Articles table has been updated to match the look and feel of other tables across the platform. In addition to a refreshed design, you can now sort and view articles by key data points, including **article name**, **created date**, **last updated date**, and **author** (updated or published by). ![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/11003d1aa6505786841f37e6ce657bce.png)