Audit log storage limits
Last Update: Oct 2024 • Est. Read Time: 2 MINKustomer audit logs are optimized to store your organization's most important data. Logs are stored for certain periods depending on the type of audit log.
To learn more about the available logs, see Audit logs and Access the audit log.
Who can access this feature? | |
User types | Admins can access full audit log features. Agents can access Customer and Conversation logs. |
In this article
Short-term event storage
Events stored for a short term are more frequent and tend to include more time-sensitive data, such as conversation updates and user sign-ins. Storing these events for a shorter term results in more time-sensitive data being logged. The following events are stored for up to 90 days in the audit log:
Area | What is stored |
Conversations | A conversation update. |
Customer | A customer's profile is updated. |
Message | A message is updated. |
Routing |
|
Shopify |
|
Users |
|
Long-term event storage
Events stored for the long term do not change as frequently. The following events are stored for up to 12 months in the audit log:
Area | What is stored |
Billing | The number of user seats has increased. |
Business rules | A business rule is created, updated, or deleted. |
Companies | A company is updated. |
Conversations |
|
Customer | A customer's profile is merged with another profile. |
Email (Postmark & Gmail) | An email is forwarded. |
Message | A message is created for a conversation. |
Search | One of your saved searches is updated. |
Shortcut | A shortcut is updated. |
Review events over a year old
If you need to review event data older than a year old, please contact Kustomer Support.