# April 2025 releases

> AI Agents for Reps enters beta with Copilot, summaries, reporting insights, improved email handling, pricing visibility, and SDK releases.

Source: https://help.kustomer.com/en_us/april-2025-releases-By53oUbRkx

Last updated: 2026-06-01T23:28:56.229Z

AI Agents for Reps enters beta with Copilot, summaries, reporting insights, improved email handling, pricing visibility, and SDK releases.

We’re always working to make our platform better for you. This page highlights new features and improvements on the Kustomer platform, all in one place. Check here regularly to stay up to date with the latest changes.

### 🧠 AI Agents for Reps is now in beta (April 30)

**Note:** Interested in joining our beta? [Learn more about AI Agents for Reps](https://help.kustomer.com/boost-agent-efficiency-rkmsrBa1eg) and talk to your CSM to request access today.

The [AI Agents for Reps](https://help.kustomer.com/boost-agent-efficiency-rkmsrBa1eg) product is designed to enhance agent efficiency and customer satisfaction by automating time-consuming tasks and delivering critical insights.

**What's new?**

*   **AI Summaries**  
    Leverage AI-generated summaries for Customer history, Conversation, and KObjects to get critical insights and deliver better, more personalized customer support. [Learn more](https://help.kustomer.com/en_us/set-up-ai-summaries-HkklW4Rkl)
*   **Copilot**
    *   Access an AI Agent-powered Copilot to help agents streamline their processes and be more efficient.
    *   Get real-time responses to queries by accessing data sources like customer history, knowledge base articles, and 3rd party URLs
    *   Automate actions such as creating a refund request and updating customer information. [Learn more](https://help.kustomer.com/en_us/set-up-copilot-SyU13vB1lg)
*   **Copilot report**
    *   Provides a breakdown of Copilot usage across conversations, and comparisons of both First Contact Resolution Rate and Customer Satisfaction Score when Copilot is used.
    *   Track Copilot adoption across the organization and identify channel-specific optimization opportunities. [Learn more](https://help.kustomer.com/en_us/copilot-report-SJ49oMyxg)

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/917b97262e41589738f33245211064be.png)

### 📱 New Android v3.4.4 release (April 28)

View the [Android changelog](https://developer.kustomer.com/chat-sdk/changelog/android) for more information on what's included in this release.

### 💲 New pricing support on the Manage Subscriptions page (April 18)

The Manage Subscription page in Settings now shows information that supports the most recent pricing changes. This will give you more information about your products and their usage. The page now:

*   Displays seat-based plans with the AI for Customers add-on.
*   Displays conversation-based plans without the AI for Customers add-on.
*   Shows the new Engaged Conversations entitlement.
*   Shows usage towards prepaid commitments for Outbound Messages and Premium Translations.

### 📊 Update to Standard reporting window (April 15)

To support long-term trend analysis, we’ve expanded the maximum analysis window in Standard reports from 1 year to 2 years. This change aligns standard to custom reporting, where 2-year windows were already available.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/c99cc897756fd64461f68b25daacecea.png)

### ✉️ Improvement to multi-party email conversations (April 14)

This release improves the current Gmail email experience by showing the actual sender of each email in a conversation instead of automatically attributing it to the customer whose timeline the conversation appears on.

![](https://cdn.kustomerhostedcontent.com/media/570fad9d9001bc1000163b28/6ca6dd7fce88402bb8b5f38e295f890c.png)

**Note:** This update is available for organizations using Gmail for email. You must update your Gmail app to v1.2.7 to see the new behavior. This improvement is not retroactive to emails that were received before the update.

If the person sending the email is not a customer in the organization, we will create them as a customer, but keep their message in the main conversation.

### 📱 New iOS v5.0.10 SDK release (April 7)

View the [iOS changelog](https://developer.kustomer.com/chat-sdk/changelog/ios) for more information on what's included in this release.

### 📈 Quick reporting trust enhancements (April 7)

Over the past several weeks, we’ve introduced a series of quick fixes to reporting to enhance user trust and reduce confusion:

*   Fixed benchmark performance on KPI cards that displayed a positive increase in metrics that clients are optimizing to be lower rather than higher (e.g., showing a green arrow when Average Handle Time increased).
*   Improved how times are displayed in Custom reporting charts—switched from decimal values like “8.2 hours” to more readable formats like “8h 12m”.
    *   Note: exports for time-based charts remain in millisecond format for accuracy.
*   Added loading indicators to Standard reports and improved how data loads for large queries to reduce confusion and wait times.