Add public URLs as data sources for AI Agents for Customers
Last Update: Feb 2025 • Est. Read Time: 2 MINIn addition to your public knowledge base, your AI Agent teams can use public URLs to respond to customer inquiries.
| Who can access this feature? | |
| User types | Admins can access the AI Agent Studio page. |
Learn more about AI Agents in this article. To learn how to use the data source when creating an AI Agent team, see this tutorial.
In this article
Add data sources
The first step is creating a team to respond to these inquiries.
- Go to Settings
> KIQ > AI Agent Studio and select the Data Sources tab. - Enter a name and brief description of the types of content the external URLs have.
- Next, enter the public URL(s) you want to use by selecting Add Url as
https://www.urlhere.com.
Note: Some public web pages automatically block other sites to prevent web crawlers and search engines from indexing their contents. These pages cannot be used as a data source.
- Select Create.
Manage your data sources
Once you add a new data source, you can view its status from the Data Sources tab. Sources that are Indexed are ready for AI Agents to use to respond to inquiries.
Note: Refresh your browser to update the sync status.
If you want to add additional URLs to an existing data source, select Options 
> Edit. Once you submit your changes, sync them by selecting Refresh 
.
If you want to delete an existing data source, select Options > Delete.
FAQ
Q. How long does it take to sync a new data source?
In most cases, a new data source is synced within a minute. To confirm it was synced, refresh your browser.
Q. Can I add a sitemap as a URL?
No, we do not support sitemaps at this time. You must enter URLs individually to upload them as a data source.
Q. Are changes to the content on a page indexed automatically in Kustomer?
No, you need to Refresh the data source that contains that URL to ensure the latest content is used by AI Agents to respond to clients.
Q. My page has an infographic, will AI Agents use that to respond to a customer?
AI Agents only use text found on a page to respond. Any text found in videos, images, or descriptive alt text will not be used.
Q. I embedded a Google sheet on one of my pages, can AI Agents read the embedded sheet?
No, content that is embedded into a page cannot be used to respond.