Manage your knowledge base

You can add links, or anchor tags, to jump to other sections of the same knowledge base article. This makes it easier to cross-reference information in an article and guide users to relevant information.

In this article

• Add the anchor name as a URL
• Add the anchor text to a heading

Add the anchor name as a URL

First, add the anchor name you want to use as a URL in the text you want users to select to jump to another section of the article.

1. Highlight the text you want to make a link and select Insert Link.
2. Add the anchor name you want to use in the following format: #anchor-name. In this example, we will use #heading.
   

Add the anchor text to a heading

Next, add the anchor name you just created after the tag in the section you want to link to. You can do this for paragraphs or headers. 

1. While editing an article, switch to Code View  .
2. Add id ="anchor-name" after the tag. In this example, we will add it to this section's header <h3> tag and use heading as the link.
   
3. Switch to the visual editor by selecting Code View  again to save your changes.

Now, when users click on the link you created, the article will jump to the related section.