Release notes

We’re always working to make our platform better for you. This page highlights new features and improvements on the Kustomer platform, all in one place. Check here regularly to stay up to date with the latest changes.

What's new:

• HIPAA-Compliant Kustomer Voice is now generally available (January 31)
  Kustomer Voice is now HIPAA compliant, providing you with a secure way to handle sensitive calls and messages. Customers can take calls using a Kustomer Voice number, as well as send and receive SMS messages through Voice.
  • Customers using HIPAA-compliant Kustomer Voice can use traditional IVRs or use Voice alongside AI Agents for Customers.
  • Call transcriptions, call summaries, and call recordings are supported.
  
  

  Who has access to this feature?
  You must be on the Ultimate AI plan to be eligible for HIPAA-compliant Kustomer Voice. See this page for more information about HIPAA compliance at Kustomer.
  
  

• New mobile SDK releases (January 31)
  We recently released iOS v5.0.8, Android v3.4.2, and React Native v2.6.0. View the chat SDKs changelog for more information on what's included in these releases.
  
  
• New Android v3.4.1 SDK release (January 24)
  View the Android changelog for more information on what's included in this release.
  
  
• New Android v3.4.0 SDK release (January 14)
  View the Android changelog for more information on what's included in this release.
  
  
• Message direction indicators in search results  (January 7)
  Search results now show whether a message is inbound or outbound for each conversation. This improvement makes it easier for you to find the information you need at a glance.
  
  
• Update to our knowledge base article editor: Improved pasting experience (January 7)
  You can now paste content into the article editor from sources like Google Docs or Microsoft Word without the extra HTML formatting. This update ensures that only the essential formatting is preserved in your articles, keeping your content clean and consistent.
  
  
• New iOS v5.0.7 SDK release (January 6)
  View the iOS changelog for more information on what's included in this release.
  
  
• New language support for conversational assistant templates (January 6)
  We’re excited to announce expanded language support for creating assistants in Customer Assist.
  
  You can now create assistants in French, Dutch, and German, in addition to the previously supported languages.
  
  This update allows you to leverage our pre-built templates in these new languages, making it easier than ever to deploy multilingual conversational assistants. Learn more about assistants in this help article.
  
  
• New channel support for AI Agents - Forms (January 6)
  You can now deploy AI Agents to respond to any inbound forms, and have it reply to the customer via email. This allows you to specify deployment conditions based on conversation attributes as defined in the form.
  Who has access to this feature?
  This is available for all clients on a conversation-based plan when configuring deployment conditions for their AI Agent Team.