Create and manage multiple brands
Last Update: Sep 2024 • Est. Read Time: 2 MINWith multi-brand features, you can create and manage multiple brands in Kustomer. These features allow you to customize the style, content, and customer experience for each brand under your Kustomer organization.
Learn how to customize your default brand, create new brands, and access multi-brand features.
Who can access this feature? | |
User types | Admins can access the Brands page. |
In this article
- Brand limits
- Customize your default brand
- Create a new brand
- Find your brand ID
- Manage multi-brand features
Brand limits
You can support multiple brands under your Kustomer organization with Business or higher plans. The plan limits are:
Plan | Limit (including the default brand) |
Professional (legacy plan) | 1 |
Business (legacy plan) | 5 |
Enterprise | 25 |
Ultimate | 300 |
Customize your default brand
Each Kustomer organization comes with a default brand. You can configure the default brand to match the style and content needs for your organization.
To customize your default brand:
- Go to Settings > Administration > Brands.
- Select Edit for the default brand to open the Edit Brand page.
On the Edit Brand page, you can configure the Brand Name and Brand Logo. You can also configure the knowledge base for your default brand. To learn how to configure the knowledge base for your default brand, see Configure the knowledge base for a brand. - Select Save to save any changes to your default brand.
Note: While you can customize the default brand name, logo, and knowledge base, you cannot reassign the default brand status to other brands.
Create a new brand
You can create additional brands for your organization.
To create and customize a new brand:
- Go to Settings> Administration > Brands. On the Brands page, select Add Brand.
- Enter the name for the new brand and select Create. This generates an Edit Brand page for your new brand.
- On the Edit Brand page, you can change the Brand Name and upload a Brand Logo.
- Select Save to save any changes to your new brand.
Note: Once you create a brand, you cannot delete it yourself. To delete a brand, contact support@kustomer.com.
You can also create and customize a separate knowledge base for your new brand.
Once you create a knowledge base for your new brand, you can configure it from the Edit Brand page.
Kustomer displays the brand logo as an icon next to each knowledge base article on the Article Management page.
You can also customize unique chat settings for your new brand.
Chat settings are turned on by default for each brand. You can configure the chat settings from the Edit Brand page.
Tip: Set distinct logos for different brands to ensure that your team can easily distinguish between them.
Find your brand ID
The Brands page displays the name and brand id for each brand under your organization.
You can use the brand id to customize Chat SDK settings for each brand.
Select the copy icon next to the brand id to copy and paste the id.
Manage multi-brand features
Kustomer allows your organization to configure and manage multi-brand features to provide distinct customer experiences for each brand.
Learn more about multi-brand features in the following articles: